Cycle a Computer

1. Sign in 

   1. Turn on the computer 

   2. Make sure it’s connected to Wifi 

   3. You should see the wifi symbol in the bottom right corner 

   4. If it is not connected it will look like a globe 

   5. If you cannot get connected to the network call IT Support at 317-863-4200 

   6. Click Other User at the bottom left corner 

   7. Sign in using your login credentials 

2. Get the System Name 

   1. Close all windows 

   2. This includes fighting Edge for use of the desktop (good luck) 

   3. Easiest route is to just click Continue 

   4. On the tool bar where it says Type here to Search type System Info > press Enter 

   5. The 5th Item Down is labeled System Name 

   6. It’s probably something like SERV-LEBN-0101

      1. This tells you who and where the laptop belongs
      2. SERV = Service Department
      3. LEBN = Lebanon
      4. 0101 = Employee ID/Extension of the owner
         1. This structure has been implemented but is not true for all machines

3. Call IT Support 

   1. Call IT Support at 317-863-4200 

   2. Tell them you need to Remove Previous Users and prep the computer for a new employee 

   3. They will need the System Name from Step 2