Check Toro Product Registration and Warranty

What is it?

Toro Product Registration and Warranty (PRW) Process tells us if a machine is covered under warranty.

Why is it important...

...to the Customer: lower cost to keep the machine functional

...to RPM: we have fewer write-offs for repairs that might have been covered

...to TORO: they can use the data to better-engineer future models

What does it cover?

Toro's Warranty covers issues with material or workmanship defects. They will cover the costs of repair including:

• Diagnostics
• Labor
• Parts
• Transportation

There's a list of items not covered below.

How do you do it?

Make sure to read through the entire process first. There are a lot of variations to determine coverage.

Check Coverage:

• Log into Toro Connect
• Click the PRW icon
• Select Product Registration Search from the left margin
• Enter the Model and Serial Number and select 328 Kenney Machinery from the Delivery Dealer Number drop down menu
• Click Go
• Click on the Registration ID (far left column of the search results)

Scroll to the bottom of the page, and under Warranty Coverage you will see the policy criteria.

You will also find the End Date for the coverage.

Base Warranty

The Base Toro Warranty applies to products that are:

• With the Original Owner
• Less than 2 years from the delivery date
• Under 1,500 hours (if it has a meter)
• Not Aerators (these have a separate warranty)

All criteria must be met to qualify. For example, if the machine is under 2 years old but has more than 1,500 hours it does not qualify.

Check out the additional steps below for Major Component Issues

Toro Protection Plus

The customer may have purchased Toro Protection Plus (TPP) with their original order. TPP offers two types of coverage:

• Drivetrain protection
• Comprehensive coverage

Review the customer's TPP plan to determine if there is coverage.

Check out the additional steps below for Major Component Issues

Major Component Issues

Additional diagnostics are required for issues with major components such as:

• Engine
• Hydrostat Transmission
• Wheel Motor
• SCR Emissions Systems
• Etc.

For Base Warranty coverage approval a case must be submitted to the Technical Assistance Center (TAC).

• Detailed photos
• Component information
• Fault codes (if applicable)

Toro may not cover the entire repair, but they might do a policy adjustment for labor and parts with KMC and the customer.

Submit the Work Order to the Warranty Administrator including:

• TAC case number
• Detailed Photos
• Fault codes (if applicable)
• Policy number

Items and Conditions Not Covered

The warranty does not provide coverage for failure caused by:

• Use of non-Toro replacement parts
• Installation/use of non-Toro branded accessories or products
• Installation/use of modified accessories or products
• Lack or routine maintenance
• Improper machine adjustments
• Abusive, negligent, or reckless operation
• Consumable parts such as:
  • Brake pads/linings
  • Clutch linings
  • Blades
  • Reels
  • Rollers
  • Bearings (sealed or greaseable)
  • Bed knives
  • Spark plugs
  • Castor wheels and bearings
  • Tires
  • Filters
  • Belts
  • Sprayer components (diaphragms, nozzles, flow meters, check valves)
• Outside influence such as:
  • Weather
  • Storage practices
  • Contamination
  • Use of unapproved fuels, coolants, lubricants, additives, fertilizers, water, or chemicals
• Normal wear and tear including:
  • Seat wear/abrasion
  • Worn painted surfaces
  • Scratched decals
  • Scratched windows